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We've gathered together a list of the most common questions people have - like "What is a Covid-19 Recovery Certificate?". If you can't find the answer you're looking for please get in touch.

A Covid-19 recovery certificate is an official document to confirm that an individual has fully recovered from Covid-19 and has no current symptoms. If you have tested positive for covid-19 recently, instead of risking another positive PCR test, you can obtain a Covid-19 Recovery Certificate for travel. Many countries accept a covid-19 Recovery Certificate as an entry requirement.

We provide your Covid-19 Recovery Certificate within 4 hours, 7 days a week through this service. The 4 hours starts from the time you submit your completed information.

*Please note that if our medical team is unable to issue a certificate based on the information that you have provided, we will issue a full refund.

To obtain a Covid-19 Recovery Certificate, you must have the following:

  • a positive test result (PCR or lateral flow/antigen test) between 7 and 180 days ago (you need to check the requirement for your destination country as they might have different requirements). We cannot accept photos of the test kit as a proof of a positive test.
  • Your test results must state your full name, date of birth and the test date (this is also referred to as specimen date or sample date).
  • Your covid symptoms should be completely resolved at least 72 hours before this consultation.
  • You will need to complete the online consultation and upload your proof of positive results and your passport photo. This will be reviewed by our medical team. Based on your consultation and the proof submitted of the positive test result, our medical team will either issue a Covid-19 Recovery Certificate, request further information or reject. You will be notified by email (to the email address that you provide during your consultation).

The terms "Covid Certificate", "Covid recovery certificate" and "Proof of recovery certificate" all refer to the same legal document/proof that states that the patient has fully recovered from Covid-19 and has no current symptoms of Covid-19.

The date on your Covid-19 Recovery Certificate will be the date of the consultation. This is the date on which you complete the online consultation to apply for a Covid-19 Recovery Certificate, through our website.

Your Covid-19 Recovery Certificate will have the following details displayed, if applicable.

 Full Name
 Date of Birth
 Passport/ID number
 Date of assessment for Covid-19 Recovery Certificate
 Positive Test Type
 Positive Test date
 Date of test result
 Result of Test
 Test result
 Assessment Summary
 Our doctor's signature, name and GMC number
 Our Company registration number, contact and address

The Covid-19 Recovery Certificate comes with a QR code for certificate verification but we are not affiliated or connected to any third party apps or systems. You may upload the certificate manually where possible but there are no guarantees that it will be accepted by the EU Covid Pass app or Verifly or similar apps. We recommend that you have a digital or paper copy or both with you when travelling. Having a paper copy also means that you do not have to worry about your battery running out.

The parent or legal guardian of a child must check that the child meets the criteria for a Covid-19 recovery certificate and that it is accepted by their travel destination. The parent or the legal guardian must complete the online assessment on behalf of the child.

Each country has its own entry rules and they also change regularly due to the dynamic nature of the Covid-19 pandemic. You need to check the rules for your destination country before ordering your Covid-19 Recovery Certificate or travelling. You can find the latest travel rules on the government website.

Travel rules change regularly due to the dynamic nature of the Covid-19 Pandemic. According to the entry rules on 16 February 2022, the USA accepts a Covid-19 Recovery Certificate where the positive test is within 90 days of boarding the aeroplane. We advise you to check the latest rules on the government website.



Buy your kit and receive it 24 hours later for departures or on the day of your arrival into the UK.


When your kit arrives follow the instructions enclosed with your test.


Submit your results into our portal for Lateral flow or for PCR send your test to our Lab partner.


Our clinical team will verify and issue a Doctor signed Certificate for departure within 4 hours, or negative results for Day 2 arrivals within 24 hours of test being received into the lab.